SERVICE & SUPPORT
Escorted Every Mile of the Journey
From the moment of delivery, the JUWEI service system stays online — full warranty, maintenance plans and 24/7 roadside assistance give every expedition confidence.
Warranty
Within Warranty
- In accordance with China's Three Guarantees law, the whole vehicle is warranted for one year from the date of delivery.
- Customers may choose warranty service at a dealer, an authorized service station, or the factory.
Beyond Warranty
- After the warranty period, customers may choose paid warranty service at service stations or the factory, or arrange repairs themselves.
- For special or custom parts, the factory provides them on a paid basis without conditions.
Maintenance Plans
- Efficient & Safe DrivingMaintenance plans are performed by well-trained, highly skilled professionals for vehicle inspection and parts replacement.
- Transparent PricingPricing for all spare parts, inspection items and labor in the maintenance plan remains fixed and fully transparent.
24/7 Assistance
- 24-Hour Operations CenterThe operations center works 24/7 all year round. Professional and courteous staff ensure customers get support whenever emergencies happen.
- Tailored AssistanceThe assistance program covers roadside rescue, courtesy cars, passenger return or travel assistance, hotel accommodation, parts express delivery, medical services and information support.